Lync Force Address Book Download Registry Keys. The location has also changed from Lync to Lync So, how can force clients to download/synchronize Address Book as soon as they login for You can set a registry key for Lync clients. users that are missing in the Lync address book has the same setting the reg key and simply restarting the lync client would force the update.
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The first thing you'll need to do is force the Lync Client to immediately download the address book. To do so, you'll need a registry key on the. If you used Lync before and now you find that your address book is not Lync and clients; all you need to do is add a registry key. in my environment. I tried to force address book download using the following link with no success till no success till now: Lync Force Address Book Download Registry Keys For Lync Log off of the Lync.
If those 'missing' user accounts are not SIP enabled or do not include popultaed phone number attributesthen they will not appear in the Lync address book as there is nmo functionality related to those accounts then. It's all good now.. Yes, it's supported and that is the same configuration I'm running on my primary workstation. Good post.
I have seen it posted both ways on the blogs. Make sure you are using the correct registry key location between the bit and bit versions of Windows 7, you probably have the settings in the wrong place.
I've run this process almost exclusively on Windows 7 workstations at this point and the screenshots are from a W7 PC. Hi Jeff- Thanks for the great article s. I wanted to know if you have any information regarding the entire address book process for external clients. I recently added a server to my enterprise pool and removed a server from the pool.
Q: How can I force my Lync clients to update their address book?
The server I removed was the first server built in my Lync implementation. Since then, external clients have not been able to download the address book files.
I moved both the internal and external web sites, prior to removing the first server. Now I'm trying to check everything from the firewall ports to certificates to servers. Yes, I did verify that the file share was connected and accessable. I just rant Enable-CsComputer, to repair any permissions that may have needed it. I do also get a "Distribution Group Service is Unavailable…" on the client, as well.
I think that the error can be generated if there's a problem with the URL publication. I've checked my ISA config and everything is good. Do you have any other ideas as to which components I can check? My question is, if we set the GalDownloadInitialDelay reg key to 0 which means the Lync client should be updating is Address List immediately, why do we have to delete the GalContacts.
I guess i am confused why we need to delete the GalContacts. I figured that setting the reg key and simply restarting the lync client would force the update.
Lync Address Book – Client Synchronization Errors and Common Problems
Did you manage to get anywhere with this as I have the same issue. Any new users are not updating to the local copies of the Address book. If I delete the two files galcontacts. I can find new usersby using their name domain.
It help us figure out why we had many inconsistencies in address books. We deleted all of the files in the profile directory and that took care of the inconsistencies.
I was wondering if you knew the answer to something I've been battling concerning the Address Book. I have clients that essentially never log out or off of the network, therefore leaving their PC's "locked" overnight each night, which means their Lync client remains logged in as well. For these users who remain logged into Lync for week on end, how and when does their local address book get updated? I know logging out and then back in triggers it, but I'm looking to find out what process takes places for updating Lync users who remain logged in all th time….
The clients will update changes to the address book files are some amount of time and are not required to sign-out. I do not know what this time interval is though as it's not configurable and is hard-coded into the client.
No, I don't believe the behavior of the new Lync: The client do not need to be logged out as it will automatically check for updates. There is no configurable delay for this and it happens roughly every 24 hours but that is just an estimated value as it depends on a number of factors.
Craig, you can use the abserver command with the -dumpFile parameter to convert the Address Book files into plain text. Thanks for this post. Closing Lync and then deleting the GalContact. The new user is now visible and can communicate.
Why can't they Microsoft build something decent that just get's updates from AD of new accounts since the last refesh every time the client loads. Honestly I've never understood why a more friendly and flexible process was not developed for this.
It's still cumbersome when any manual intervention is required which can be often. What a brilliant article! Been waiting for some time to setup a Lync lab and finally achieved it after following your series of articles.
I'll definetly be book marking your site and checking back regularly for updated articles. Cannot open database "RtcAb1" requested by the login. The login failed. Hi Jeff, Thanks for the great article.
Just had a quick question on a related topic. The ABS service does not look at a single attribute, it looks at multiple ones. Are there any other attributes you know of? I've enabled websearchonly note fiileddownloadwebsearchonly produces the same result , and can see users when using the search function that don't have primary SIP or phone number fields populated, and aren't hidden from the address book.
Any ideas? You can use either hives to define the setting, it does not have to be in the Current User location. I typically recommend using HKLM as then any windows user that signs on the workstation will get the address book faster, but if you want to configure users individually then HKCU will work as well.
I don't get the praise for this article. It seems like like a horrible kludge to a common problem. A better article would apologize profusely and point to a download that would fix what appears to must users like a very frustrating bug that must have been obvious to MS.
Well for starters I didn't write the software so not sure why I would have to apologize for anything Microsoft has produced. Secondly this is not a bug as the original client behavior was to immediately download the address book which caused problems after large deployments or migrations where hundreds or thousands of users would sign-in around the same time the next morning and subsequently slam the OCS server with requests for all address book files.
So the clients now select random times to prevent a flood of requests at the same time. IMO the proper approach would be to have the Lync client fall-back to using the AB Web Query process in the event that the Address Book files have not yet been requested an cached locally, but this has not been implemented thus far.
Do any of you experience same problem? Do any of you knows if there is some issue with NetApp file structure? I have Lync standard edition server Only IM and presence is roles are activated.
Lync Server and lync client is working but getting error messages on lync server event logs that Address Book Server has encountered an unexpected exception.
With Event Id: Jeff — the article seems to be logical to the sync issue, however when in the case of GAL look-up the request protocol is what i suspect to be the trouble.
I'll try few more, and post my updates if I get a fix. You can hide individual items from the address book as well as move entire groups of Lync objects into a separate address book, see this article for more details. A little tip if you experience that specific users AD corporate picture isn't showing up in Lync.. Check to see if the user is hidden from Address Lists..
The Attribute in the AD object is called: Used the C: Deleting the galcontacts.
Nothing is provided within Lync Server for this, but any solution scripts or third-party apps that can access the workstation's file system and delete files would work.
Hi Jeff — we have implemented the lync server standard edition. You can modify which types of objects Lync will sync from AD to reduce what appears in the Address Book files, but to remove personal Outlook contacts you'd have to de-select Outlook as the Personal Information Manager option in the Lync client which would break other Outlook integration features.
I am unable see contact details for number in search results for number, can anyone suggest me how to do configurations in server so that contact details are displayed for number. Good article. I find it annoying that it will only write further data to the local copy of the address book. If you change phone number at some point, everyone in the company will have that number stored and probably as default for you forever. You can then delete the local copy on each client, but if you're a big company and employees change numbers frequently due to harassment or something similar, then this approach is just not good enough.
You end up having the Lync client fetching a new local copy every morning for 30 minutes, where the employees can't search for colleagues or really use Lync. It's amazing to me, that Microsoft has no better way of handling this. The ABSConfig. You would think the address book from the client side would work better than having to go to a users machine and manually deleting galcontacts. Whats everyone's opinion on this?
Im even tempted to script deleting the galcontacts files before lync is open.
Jeff, Your site has always been my first stop for problems with our Lync install. You skipped over the Update-CsUserDatabase command in this blog.
Is there a way in Lync to force it to look at a specific domain controller, since we have them all over the planet? It looked like it could be done in Lync , but that part of the command is not recognized by Lync This is causing one site to not have the same addresses in their address book as the other site has. Thanks for the port, we are facing issue where some users have outdated AB files and they are not downloading the latest files. So is it possible to update the files for all the clients from server end?
I tried manually on one machine using the above steps and it works, so how can this be done for all the users. The issues I have is that the address book never gets created on the file share. I only see the default address book Hello Jeff, I have issues with Skype client, Gal contacts. OCS client is able to download. What could be the issue. I have tried with registry changes in the local pc, still not working,We are having Lync server.
If your corporate Address Book is to large then the Group Series can fail to completely download and unpack the files. Thanks for the post. Two questions: First, are both entries needed? Also, I searched a computer for this key and it could not be found! Is this because the machine is running Lync and not the latest Skype for Business ? Ignore my second post, sorry. The key is not there by default, but it adds it when you issue the command.
Still have this question: Are both entries needed? Cancel reply You must be logged in to post a comment. Anonymous says: May 31, at 5: View all posts by y0av. Only thing in my SIP folder is a ton of. Me neither, i added the registry key and restarted skype for bussiness but it is still not working. Thanks for the post, in the text you state to apply the value of 1 to the reg entry then 0 in the registry command.
Thanks for pointing my attention to this inconsistency. Generally I recommend to use the Web server rather than the local address book. On a terminal server this action could consume too many resources — Use with caution if you choose to. Absolutely no results before, searching still in progress with no result.Learn how your comment data is processed. On a number of our computers, we have found that unless the registry key was "GalDownloadInitialDelay " the forced sync would not take place.
A better article would apologize profusely and point to a download that would fix what appears to must users like a very frustrating bug that must have been obvious to MS. Mike W says: Are both entries needed?
Do you have any other ideas as to which components I can check? The address book problems have plagued me for hours! Thanks for the share, but I am slightly confused about the process now. The SynchronizePollingInterval is how often the abserver. Thanks, solved the problem!